Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud Service
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Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Processes and Automation | 15% | - Automation Features
|
| Application Composer and Customization | 20% | - Customization Framework
|
| Reporting and Analytics | 10% | - Analytics and Reporting
|
| Sales Configuration | 22% | - Sales Objects Setup
|
| Sales Foundation | 15% | - Sales Cloud Overview
|
| Users, Security and Resource Management | 18% | - Security Configuration
|
Oracle Engagement Cloud 2019 Implementations Essentials Exam: Honest Answers to Real Questions
The official Oracle Engagement Cloud 2019 Implementations Essentials outline defines 6 domains. The leading three are Sales Foundation (15%), Reporting and Analytics (10%), and Business Processes and Automation (15%). The full list is in the topics section above, and NewPassLeader's 76 practice questions cover each one.
No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
The Oracle Engagement Cloud 2019 Implementations Essentials exam contains 70 to complete within 120 minutes. Timed simulation in the NewPassLeader Desktop Test Engine teaches that rhythm before exam day does.
Oracle recommends these training resources for the Oracle Engagement Cloud 2019 Implementations Essentials exam:
Follow the training with steady self-testing — the 76 practice questions from NewPassLeader help you apply theory and fill any gaps the training leaves.
NewPassLeader issues a full refund if you take the Oracle Engagement Cloud 2019 Implementations Essentials exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
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The 1Z1-1064 exam is a Oracle certification exam validating the Oracle Engagement Cloud 2019 Implementations Essentials syllabus shown above. It belongs to these credential paths: Oracle Engagement Cloud Certified Implementation Specialist. Candidates in 2026 start with NewPassLeader's 76 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Oracle Engagement Cloud 2019 Implementations Essentials exam requires 64% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the NewPassLeader engines before booking is the cheaper option.
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Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Which two options are true about reporting on milestones?
- A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- C. No standard reports on milestones are provided.
- D. Administrator-defined milestone data is not included in Analytics.
Correct Answer: A,D 🗳️
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You have not enabled the Computer Telephony Integration (CTI) service.
- B. You entered a toolbar height that is not more than 70 pixels.
- C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- D. The signed-in user does not have the appropriate access privileges to a toolbar.
- E. The only toolbar enabled is the default one, and you must configure at least two.
Correct Answer: A,C 🗳️
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
Correct Answer: C 🗳️
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones are actions on a service request (SR) that must be completed by a specific time.
- B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
- C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- D. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'. - E. Milestones are commitments to handle SRs within certain timelines.
Correct Answer: B,C,D 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE. - B. Incoming messages have a custom filter.
- C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- D. The configured frequency to retrieve emails is too long.
Correct Answer: B 🗳️
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