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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user receives a phone call from a person claiming to be from technical support. This person knows the user's name and that the user has Windows installed on their computer. The technician directs the user to open Event Viewer and look at some event log entries to demonstrate the effects of a virus on the computer. The technician also asks the user for their user ID and password so that they can clean the computer. This is an example of which of the following security threats?

A) Social engineering
B) Phishing
C) Malware
D) Virus

2. A user is connected to their home wireless network and can see shared folders on the other computers on the network, but cannot connect to the Internet. Which of the following tools would a technician use to BEST troubleshoot this issue?

A) ARP
B) NBTSTAT
C) TRACERT
D) NETSTAT

3. An employee receives a phone call inquiring about company information. This is an example of which of the following?

A) Social engineering
B) Rootkits
C) Phishing
D) Shoulder surfing

4. A user states that when they power on their computer, they receive a "Non-bootable drive" error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?

A) Jumper settings
B) PXE boot settings
C) Device boot order
D) Hard drive cable

5. A small business owner is setting up their wireless network in their office, which is in a building shared with several other businesses. The owner does not want to disable the SSID broadcasting due to visiting customers needing to use the network, but does not want other businesses to notice the network, let alone access it. Which of the following would BEST accomplish this?

A) Change the SSID to reflect the business name instead of a public access point.
B) Adjust the radio power so that coverage is restricted to the business.
C) Configure the access point encryption from unsecured access to WEP.
D) Enable MAC filtering and restrict access to other company's devices.

Solutions: