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Considerate staff with courtesy

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Experts with consideration

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) calling party number by Job
B) carrier/phone service provider should suppress ANI from dialer
C) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
D) hard coding Automated Number Identification (ANI) on the Digital switch
E) calling party number (ANI) by record

2. A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A) record selection file name
B) agent key definition file name
C) script label to use for making call
D) outbound Screen

3. Which command would you use to test event services?

A) dataclient
B) enclient
C) check_pds
D) check_mts

4. Which three are required for license server setup? (Choose three.)

A) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
B) The license file installed on each Avaya Proactive Contact (APC.system in a pod.
C) Tomcat
D) WebLM Installation
E) JBOSS

5. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Job Report
B) Agent Monthly Report
C) Agent Report
D) Administrative Report

Solutions: