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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)

A) The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.
B) Service Packs for Windows must be installed.
C) Data Executive Prevention (SEP) must be allowed for all programs and services.
D) The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.
E) All network Cards must be disabled prior to installation.

2. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment
with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?

A) aacc.v6=true
B) cc.v6=true
C) aacc.v6=false
D) cc.v6=false

3. Which two Avaya Aura Monitoring Switch types are supported for configuring the system with supported Avaya switches? (Choose two)

A) Avaya Definity G3/S8300/S8700 Switch
B) Meridian 1/Succession Switch
C) Aspect Switch
D) Alcatel 4000 Switch

4. A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?

A) D:/eCorder\01\tmp
B) C:\tmp
C) C:\windows\tmp
D) D:\eCorder\01\data\tmp

5. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Services
B) Windows Component Services
C) Windows Event Viewer
D) Windows Task Scheduler

Solutions: