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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Add Employee IDs
B) Create a Member Group
C) Create Workgroups andworkstations
D) Create a LAN Data Source

2. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) Only two observers can be present on the same call
B) There is not dedicated softphone allocated for recording
C) Each recording target requires a dedicated softphone
D) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
E) In this scenario, which three statements about Multiple Registration are true? (Choose three)
F) It allows a dual recording solution

3. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Customer Feedback reports
B) It is required for System logging reports
C) It is required for Workforce Management (WFM) reports.
D) It is required for Scorecards Reports
E) It is required for Forecasting and Scheduling Reports

4. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The password can be changed after the installation
B) The account cannot be the same as the Management Service account
C) It is allowed to change the username after initial installation.
D) The account must be defined within a workgroup

5. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Servers role
B) Site servers
C) Security settings
D) Enterprise Settings

Solutions: