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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. Where is the BEST place to look for information regarding special take-apart tools for an
Apple product?

A) Service manual
B) Discussions
C) Service News
D) User's manual

2. A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Disconnect all power sources for several minutes to reset the SMC.
B) Hold the eject button down for several seconds to reset the application.
C) Press the power button for several seconds to try shutting the computer down.
D) Hold the trackpad button down for several seconds to regain cursor control.

3. A power adapter originally supplied with a MacBook can charge a MacBook Pro's main battery while it is powered on.

A) False
B) True

4. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Make sure Bluetooth is turned on.
B) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
C) Update Bluetooth software on the Mac.
D) Verify Bluetooth peripheral hardware batteries are charged.
E) Check for signal interference.

5. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The MacBook optical drive is malfunctioning.
B) The MacBook requires a firmware update.
C) The MacBook requires more RAM.
D) The Combo drive is not capable of burning DVD's.

Solutions: