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Apple SUP-2026 Exam Syllabus Topics:

Apple Device Support Sample Questions:

Question 1

Scenario
ACME, Inc. suffered a power loss while you were upgrading to a major version of macOS on your Mac Studio. The Mac now shows only a black screen. You tried to revive the computer using Apple Configurator for Mac, but the revive was unsuccessful. Which Apple Configurator action should you try next on your Mac Studio?

A. Prepare
B. Restore
C. Erase All Content and Settings
D. Update
E. Revive Device

Question 2

Which macOS feature lets multiple users log in at the same time and access some of the same resources?

A. Apple Configurator for Mac
B. Fast user switching
C. Assigned access
D. Optimized Battery Charging

Question 3

What are two features of two-factor authentication for a personal Apple ID?

A. It requires a special app on the trusted device.
B. It doesn't require the Apple ID password.
C. It ensures that only the account's owner can access the account.
D. It can be accessed on trusted devices.
E. It uses a four-digit passcode to access a user's account.

Question 4

Use this image to answer the question.
Which iPad model is compatible with Apple Pencil (2nd generation)?

A.

B.

C.

D.

Question 5

Scenario
You would like to access files stored in iCIoud Drive on your Windows PC at work. What should you do to access these files on your PC?

A. Download iCIoud for Windows and set it up with your Apple ID.
B. Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.
C. Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.

Solutions: