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Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Use wireless networks instead of wired networks.
B) Set up locations optimized for different environments.
C) Activate the automatic hard disk sleep.
D) Quit all the communications applications that may use the modem.
E) Activate the automatic display sleeping.

2. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Leave the computer on overnight.
B) Run Apple Service Diagnostic video tests for the Power Mac G5.
C) Start up the computer in Target Disk Mode to test the internal hard drive.
D) Verify that the original symptom is resolved.
E) Verify that no new symptoms have occurred.
F) Run all Apple Service Diagnostic tests for the Power Mac G5.

3. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A) selecting the "Open using Rosetta" checkbox in the application's Info window.
B) dragging the application's icon on top of the Rosetta icon in the Dock.
C) first installing Rosetta from the Mac OS X Installation disc.
D) selecting the application in the list displayed in the Rosetta pane of System Preferences.

4. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Replace the built-in display.
B) Start up from a known-good startup disc.
C) Verify the hard disk with Disk First Aid.
D) Reinstall the appropriate Mac OS.

5. In this photo, what type of port does the number 9 identify?

A) USB
B) FireWire
C) Mini-VGA
D) FireWire 800

Solutions: