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Apple OS X Support Essentials 10.8 Sample Questions:

1. Review the screenshot, and then answer the question below.

You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?

A) The disk will mount, and the user will be able to read any file on the disk; the user will be required to enter an administrator password to modify or delete files on the disk.
B) The disk will mount, and the user will be able to read, modify, and delete any file on the disk.
C) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read, modify, and delete any file on the disk.
D) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read any file on the disk, but will be required to re-enter an administrator password to modify or delete files.

2. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if the web server is configured correctly.
B) Traceroute can determine if the DNS server is configured correctly.
C) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
D) Traceroute can determine if the server that the web service is running on has a firewall.

3. How can you display the contents of a hidden folder on a mounted volume in Finder?

A) From the View menu, choose "Show hidden items."
B) Select the volume icon and choose "Show hidden items" from the Action menu.
C) From the Finder menu, choose Preferences, and select "Show hidden items."
D) From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.

4. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X archives errors from the session to the log only during a shutdown.
B) Because the Mac does a full POST on startup only after a shutdown.
C) Because OS X loads a clean user session on startup only after a shutdown.
D) Because OS X performs disk checks on startup only after a shutdown.

5. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) You must restart the Mac in order to permanently delete applications from the Trash.
B) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
C) Apps purchased in the Mac App Store cannot be dragged to the Trash.
D) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

Solutions: