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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

A) Cases can be assigned to teams.
B) A case cannot be resolved until all activities associated to the case are completed.
C) A case must be assigned a subject.
D) Custom activity types can be converted into cases.

2. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
B) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
C) The fiscal start dates and fiscal period for all goals are automatically realigned.
D) The fiscal start dates and fiscal period for all goals are unchanged.

3. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) products
B) campaigns
C) quick campaigns
D) sales literature
E) price lists

4. A company uses Microsoft Dynamics CRM 2011 and an enterprise resource planning (ERP) system.
Your user account is a member of the System Administrator role. You create a web resource that displays
data from the ERP system.
You need to configure the sales activity dashboard to incorporate the web resource and ensure that the
dashboard can be viewed by all Microsoft Dynamics CRM users.
Which of the following actions would achieve the goal?
(Choose all that apply.)

A) Create a new system dashboard.
B) Create and share a new personal dashboard.
C) Customize a copy of the sales activity dashboard.
D) Edit the existing sales activity dashboard.

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Open the opportunity, and then change the currency.
D) Create a new opportunity that has the correct currency, and then delete the original opportunity.

Solutions: