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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A) Service level management
B) Monitoring and event management
C) Continual improvement
D) Service desk

2. Which practice recommends using tools for collaboration and the automated matching of symptoms?

A) Service level management
B) Service request management
C) Problem management
D) Incident management

3. Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4

4. What MAIN factors are considered to assess the priority of an incident?

A) The cost and urgency
B) The urgency and impact
C) The impact and complexity
D) The complexity and cost

5. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A) authorization of changes
B) configuration of services
C) relationships with suppliers
D) skills of people

Solutions: