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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Management System (SMS)30%- Core concepts of the service management system
- Critical elements of a service management system
Topic 2: Operation of the Service Management System55%- Resolution and fulfilment processes
- Service design, build and transition processes
- Supply and demand processes
- Service assurance processes
- Service portfolio processes
- Relationship and agreement processes
Topic 3: Introduction to IT Service Management15%- Core concepts of IT service management
- Core concepts surrounding ISO/IEC 20000-1:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

  • A. 容量データベースに入力を提供します。
  • B. 経営陣に報告できるようにするため
  • C. インシデントの反復発生を防止するため
  • D. サービスの正しいユーザーに請求できるようにするため
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

  • A. リリース管理
  • B. ビジネス関係管理
  • C. 変更管理
  • D. サービスレベル管理
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル?

  • A. 上級経営陣の代表者
  • B. ビジネス関係管理
  • C. 変更管理
  • D. インシデント管理
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

  • A. サービスデスク
  • B. リリース管理
  • C. 変更管理
  • D. 構成管理
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

  • A. 根本原因の特定
  • B. 問題の制御
  • C. プロアクティブな問題管理
  • D. エラー制御
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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