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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) Blackberry OS
B) Android
C) EOS
D) IOS
E) Windows 10 mobile

2. Where can you find people in your organization and add external contacts to the organization?

A) Directory
B) Documents
C) Location
D) Activity

3. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must have Admin rights for Genesys Cloud
B) You must have images of all the users located at the new location.
C) You must know what groups to create for the new location.
D) You must have the basic profile data for the users at the new location.
E) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

4. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) The education information can be verified against the human resources database.
C) The profile information can be used to keep LinkedIn information updated.
D) When employees have free time, they can review biographies of their peers.

5. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Other participants must also click on the Open video call icon.
B) All participants must click on the Join button in the video chat view.
C) All participants, except the initiator, must click on the Join button in the chat view.
D) Participants automatically placed in the video chat when clicking on the chat room.

Solutions: