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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
B) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
C) The ServiceOne reseller can settle pricing conditions directly with the customer.
D) Prices can be found in HP Care Pack Central.

2. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) An HP technician onsite next business day
B) Availability in over 150 countries
C) 24 hour coverage, including holidays
D) Accidental Damage Protection

3. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs expedite repairs to reduce downtime.
B) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C) HP Care Packs allow you to choose from various options that best suit your needs.
D) HP Care Packs give you predictability and greater control on TCO.

4. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 92%
B) 18%
C) 32%
D) 58%

5. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) Onsite HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Offsite HP Care Pack Service
D) Asset Tagging HP Care Pack Service
E) Travel HP Care Pack Service

Solutions: