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IBM A2010-656 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management Architecture and Components | - Describe service request management architecture - Identify components of SmartCloud Control Desk relevant to service requests |
| Topic 2: Configure Service Request Management | - Set up fulfillment processes - Configure service desk and service catalog |
| Topic 3: Service Request Management Processes | - Service request process basics - Incident, problem, and knowledge management basics |
| Topic 4: Integration and Advanced Configuration | - Integration options within SmartCloud Control Desk |
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