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Skills measured

  • Describe Dynamics 365 Sales (15-20%)
  • Describe Project Operations (15-20%)
  • Describe shared features (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Dynamics 365 Marketing (10-15%)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Microsoft MB-910 Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe connected Field Service and IoT integration
  • 2. Describe Resource Scheduling Optimization
  • 3. Describe work order management
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
Topic 2: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe customer segments
  • 2. Describe account and contact management
  • 3. Describe lead management
- Describe the marketing capabilities
  • 1. Describe email marketing features
  • 2. Describe the core capabilities of Dynamics 365 Marketing
  • 3. Describe event management capabilities
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the quote-to-cash workflow
  • 2. Describe the sales automation capabilities
  • 3. Describe the opportunity management workflow
- Describe the sales management capabilities
  • 1. Describe territory management
  • 2. Describe lead and opportunity management
  • 3. Describe sales analytics
  • 4. Describe forecasting
Topic 4: Describe the capabilities of shared features (10-15%)10-15%- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
- Describe the common elements
  • 1. Describe the out-of-box entities
  • 2. Describe the user experience
  • 3. Describe communications and collaboration
  • 4. Describe security roles and teams
Topic 5: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe Customer Service Historical analytics
  • 2. Describe dashboards and analytics
  • 3. Describe AI insights for customer service
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the case management capabilities
  • 2. Describe the omnichannel experience
  • 3. Describe knowledge management capabilities

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