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Nokia SDM Certification - PS NSOP Sample Questions:

1. In the Joint Project Governance Model (part of MS Operations Model). Which of the model levels deal with: Agreement Level Management including change management Program
Initiation and follow up Steering operational activity

A) Joint Steering Level.
B) Joint Operational Level.
C) Tactical Management Level.
D) Executive Management Level.

2. Liquidated Damages are:

A) Reasonable estimate of monetary loss.
B) A mutually agreed best guess of damages or loss
C) Genuine pre-estimate of damages or loss by both parties
D) Deterrent damages to avoid non performance by vendor

3. Proposed changes from a Change Management process always require a new or revised:

A) Cost baseline.
B) Network Operations team organization.
C) Estimation of changes to cost, Schedule and resource plan.
D) Procurement plan.

4. What is NOT a risk response strategy?

A) Report.
B) Accept.
C) Avoid.
D) Transfer.

5. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.
B) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
C) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
D) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.

Solutions: