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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

A) Author
B) Summary
C) Answer ID
D) Description
E) Rating

2. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a level filter using the count () function.
B) Create a group filter using the rel_date_diff() function.
C) Use the date_diff() function nested in the name_format() function.
D) Use the date_add() function.

3. What does the response requirement in an SLA specify?

A) the maximum number of days allowed for the resolution of an incident as per the business hours.
B) individual time limits for the initial response time and subsequent resolution asper the business hours.
C) the overall maximum time limit for the initial response and resolution for each incident.
D) initial response time limit to all customer inquiries within one business day.

4. Which action can be performed on published reports?

A) add page breaks
B) enable drill-down links for report levels
C) activate run-time selectable filters
D) modify report permissions

5. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 2 & 4
B) 3 & 4
C) 1 & 4
D) 1 & 2
E) 2 & 3

Solutions: