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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Owner at a financial company and administer 20 workspaces on a Slack Enterprise Grid plan.
Your company is concerned about staying in compliance with government-mandated regulatory requirements across all communication tools.
What is the first step you should take to ensure that communications remain compliant for your company?
(Select the best answer.)

A) Promote a member of your compliance team to Org Owner.
B) Implement a 24-hour retention policy in Slack to ensure that sensitive communications are removed within a day.
C) Meet with your compliance and legal teams to set policies for Slack at your company.
D) Implement eDiscovery within Slack to ensure that all communications are archived.

2. You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?

A) The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.
B) Admins can foster a sense of community by creating a group-only direct message (DM).
C) These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
D) When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.

3. Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A) Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
B) Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
C) Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
D) There is a limit of ten org-wide channels, and this project would not necessitate creating one.

4. You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
B) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
C) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
D) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).

5. Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A) Provide additional learning and host a Slack day.
B) Ask the Sales team to react with :eyes: when they have read a message.
C) Identify the most active members and ask them to post more in public channels.
D) Instruct Sales managers to use more @channel's and @here's in their announcements.

Solutions: