Exam Name: Salesforce Certified Agentforce Specialist (AI-201)
Certification Provider: Salesforce
Corresponding Certification: AI Specialist
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- Total Questions: 379
- Updated on: Oct 16, 2026
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- Total Questions: 379
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- Total Questions: 379
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Not sure whether a question bank suits you before you buy it? That hesitation is healthy, and NewPassLeader answers it with a free demo of its Agentforce-Specialist materials — 379 practice questions for the Salesforce Certified Agentforce Specialist (AI-201) exam stand behind the sample you can try today.
Salesforce Agentforce-Specialist Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI Agents | 35% | - Agent behavior configuration
|
| Testing, Deployment, and Operations | 20% | - Monitoring
|
| Prompt Engineering | 25% | - Grounding and best practices
|
| Data and AI Governance | 20% | - Data grounding
|
Agentforce-Specialist Exam FAQ
Registration for the Salesforce Certified Agentforce Specialist (AI-201) exam costs USD 200, and passing requires 72%-73%. Retakes cost the full fee again, so gauge your readiness with the NewPassLeader practice engines before booking your seat.
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The Agentforce-Specialist exam is a Salesforce certification exam validating the skills in the Salesforce Certified Agentforce Specialist (AI-201) syllabus shown above. It counts toward these credential paths: Salesforce Platform Administrator, Salesforce Platform App Builder, Salesforce AI Associate (retired), Salesforce AI Specialist (retired). Candidates at many career stages take it in 2026 to demonstrate verified capability. NewPassLeader prepares you with 379 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Everything, in one purchase: 379 practice questions for the Salesforce Certified Agentforce Specialist (AI-201) exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates from a team that keeps innovating on the material, a 50% renewal discount afterward, unlimited installations, and considerate pre-sale and after-sale service.
The Salesforce Certified Agentforce Specialist (AI-201) exam contains 60 multiple-choice questions + up to 5 unscored questions with 105 minutes to complete them. Practicing under the same time constraint with the NewPassLeader Desktop Test Engine makes exam-day pacing feel rehearsed.
None Since policies evolve, confirm the current requirements on the official Salesforce exam page before you schedule.
Salesforce recommends the following training for the Salesforce Certified Agentforce Specialist (AI-201) exam:
Supplement the training with the 379 practice questions from NewPassLeader — self-testing reveals what training alone cannot.
The official Salesforce Certified Agentforce Specialist (AI-201) outline defines 4 domains, the three largest being Testing, Deployment, and Operations (20%), AI Agents (35%), and Prompt Engineering (25%). The complete list is in the topics section above, and NewPassLeader's 379 practice questions address every domain.
Salesforce Certified Agentforce Specialist (AI-201) Sample Questions:
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?
- A. Field Generation, and that Dynamic Fields is enabled
- B. Field Generation, and that Dynamic Forms is enabled
- C. Flex, and that Dynamic Fields is enabled
Correct Answer: A 🗳️
Explanation: Only visible for NewPassLeader members. You can sign-up / login (it's free).
Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.
Which flow element should UC use?
- A. Add Prompt Instructions
- B. Add Flex Instructions
- C. Add Flow Instructions
Correct Answer: C 🗳️
Explanation: Only visible for NewPassLeader members. You can sign-up / login (it's free).
Universal Containers has been building an agent using Canvas. It has created an "Issue Refund" action.
Business rules dictate that refunds can only be issued if the customer's Account Tier is "Platinum." Currently, the agent relies on its system instructions to check the tier, but it occasionally hallucinates authorization and attempts to call the refund action for Standard customers, resulting in backend errors.
How should the Agentforce Specialist use filters to deterministically ensure the agent cannot process the
"Issue Refund" action unless the customer meets the criteria?
- A. Apply a text filter to the Agent Session that automatically blocks the word "refund" from the user's prompt unless they are a Platinum customer.
- B. Update the agent's system instructions with a strict rule to manually filter out any refund requests if the customer's account tier is not Platinum.
- C. Configure an Action Condition filter on the "Issue Refund" action so that it is only available to the agent when Account Tier equals "Platinum."
Correct Answer: C 🗳️
Explanation: Only visible for NewPassLeader members. You can sign-up / login (it's free).
Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the Agentforce Specialist recommend?
- A. Sales Email
- B. Record Summary
- C. Field Generation
Correct Answer: C 🗳️
Explanation: Only visible for NewPassLeader members. You can sign-up / login (it's free).
Universal Containers (UC) is deploying several prompt templates to assist its support agents using Salesforce' s standard foundation models. Leadership requires the generated responses to consistently reflect an empathetic and highly professional tone. UC only permits the use of standard foundational large language models (LLMs).
What is the most effective prompt engineering technique the Agentforce Specialist should implement in Prompt Builder to fulfill this requirement?
- A. Configure the prompt template tone with a dataset of past interactions using different writing styles, intensifiers, and punctuation to permanently alter the LLM default tone.
- B. Include a direct instruction asking the LLM to role-play as a specific character, for example, "Act as an empathetic customer support agent," to provide context and establish the tone.
- C. Include multiple-choice picklist questions within the prompt template to systematically test and correct the LLM's understanding of the desired context before generating the output.
Correct Answer: B 🗳️
Explanation: Only visible for NewPassLeader members. You can sign-up / login (it's free).
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