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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

Question 1

A nonprofit realizes that the target deployment date is concurrent with a Salesforce major seasonal release window. Which two steps should the nonprofit take when finalizing the plan for the new feature in production?
Choose 2 answers

A. Review the sandbox preview instructions for the upcoming release.
B. Deploy a Change Set during the upgrade window for the production instance.
C. Verify the sandbox is on the same release as production.
D. Log a Salesforce support case to change the version of the sandbox release.

Question 2

A nonprofit on Unlimited Edition uses direct mail extensively as a fundraising channel. The nonprofit wants to automate the search for duplicate contact records. What should the consultant recommend implementing?

A. Scheduled Apex Jobs
B. Duplicate Rules
C. Duplicate Jobs
D. Matching Rules

Question 3

A Fundraising Operations Manager is entering checks into Nonprofit Cloud by using Gift Batches. Some of the checks are payments on recurring gifts. When the Fundraising Operations Manager attempts to match the checks with the donor's current Gift Commitment in the Gift Entry window, no matching records appear.
Which Fundraising setting should be configured to resolve the issue?

A. Increase the Installment Extension Day Count setting.
B. Change the Recency score thresholds.
C. Select a Donor Matching Method value.

Question 4

A nonprofit organization is using Care Plans in Nonprofit Cloud to manage interactions with clients. The organization has standard Care Plan Templates set up but must often add additional elements to a Care Plan based on a client's specific needs. What can be manually added directly to a Care Plan?

A. Document Checklists and Document Templates
B. Goal Assignments and Benefit Assignments
C. Programs and Program Enrollments

Question 5

A nonprofit organization wants Major Gift Officers to use a standardized set of tasks when soliciting a large donation. The Major Gift officers must be able to add tasks as needed. Which Nonprofit Cloud feature should the organization use?

A. Action Plans
B. Actionable Segmentation
C. Actionable Relationship Center (ARC)

Solutions: