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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
B) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C) Which internal teams collaborate most frequently in your current organization?
D) What user support model does your organization use today to answer IT and Slack-related questions?

2. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
B) Direct message (DM) a workspace admin and request the archive/unarchive link.
C) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
D) Open the #plz admin channel and send a message requesting support to archive the existing channel.

3. You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?

A) Statement of work (SOW)
B) Grid Orientation curriculum
C) Roles and responsibilities matrix
D) Communications plan
E) Policies & settings documentation

4. Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?

A) Create and share a one-hour Video Summary.
B) Offer an additional Slack User Essentials Class.
C) Create a #slack-tips channel to share tips.
D) Create an internal Champions Network.

5. When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A) Admin processes
B) Channel recommendations
C) Grid design benefits and considerations
D) Training recommendations
E) Workspace(s) and access level
F) User analytics and KPIs

Solutions: