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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. An increasing number of patients and family members believe that their treatment plans are wrong. Unit leaders report high census, staffing challenges, and difficult patient behaviors. What is the FIRST step a patient experience professional should take to address this situation?

A) Work with unit leaders to develop and add a custom question to the patient experience survey.
B) Create communications training for front-line staff and physicians.
C) Seek additional information by reaching out to patients and families to ask about their involvement in the care process.
D) Seek additional information by reaching out to friends and colleagues who have been patients and ask whether they have had similar experiences.

2. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Venn diagram
B) Affinity diagram
C) Flow chart
D) Run chart

3. What would be included as part of a central process when applying Lean principles to health care?

A) Experience diagramming
B) Value stream mapping
C) Community interviewing
D) Mystery shopping

4. A non-English-speaking patient is asking questions that indicate a lack of understanding of the procedure that the patient is about to undergo. Which component of the patient ' s rights has been neglected?

A) Confidentiality of personal health information
B) Informed consent
C) Patient's right to file a complaint
D) Respect for cultural diversity

5. Which statement is TRUE about transformational leadership?

A) It promotes compliance with existing organizational goals through supervision.
B) It is task- and outcome-oriented.
C) It is especially effective under strict timelines and resource constraints.
D) It focuses on increasing employee motivation and engagement.

Solutions: