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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) Windows Database authentication can be used.
B) SQL authentication must be activated for the database.
C) The database can be Microsoft SQL (MSSQL) or Sybase.
D) MSSQL Express Versions cannot be used.
E) The database must be MSSQL 2008.

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) .NETFramework4.0
B) Microsoft MVC
C) SQLServer2008 R2Express
D) Microsoft Silverlight3.0

3. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM one-X
B) ACCCM
C) ACCCM Sync
D) ACCCM AVP
E) ACCCM Importer

4. The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A) Database Login ID
B) Web Service Username
C) Database Name
D) Version Number
E) Call RecorderWeb Service URL

5. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) The ACCCM license file has expired.
B) The 5022/5023 portTelnet or ssh is disabled in CM.
C) A live user has already logged in to CM using similar login credentials.
D) The ACCCM server Remote Desktop is disabled.

Solutions: