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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. To assign extensions to users, you must first

A) Add the extension to the dial plan.
B) Create a pool of extensions.
C) Assign the extension to the user's phone.
D) Buy the extension number from the carrier.

2. Which architectural approach is used to develop a single application as a suite of small services?

A) Microservices Architecture
B) Genesys Cloud Salesforce Architecture
C) Single Core Architecture
D) Monolithic Architecture

3. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 4
C) 3
D) 2

4. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Reset the user's password.
B) Create a role for former users and add the user to that role.
C) Set the user to Inactive for 30 days, then delete the user account.
D) Rename the user account.

5. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 2
B) Genesys Cloud 3
C) Genesys Cloud 4
D) Genesys Cloud 1

Solutions: