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HP HP2-H86 Exam Syllabus Topics:

HP Managed Print Specialist Select 2019 Sample Questions:

1. Which statement is true regarding the use of non-HP cartridges?

A) The cost of an average service visit is less than $50.
B) Most remanufactured cartridges are successfully recycled.
C) You are 3 times more likely to service a printer when non-HP cartridges are used.
D) HP and non-HP cartridges result in the same amount of paper usage.

2. What is the goal of the fleet development plan?

A) to solve customer pain points
B) to move the customer from old printers to new ones and lock them in a 3-5 year contract
C) to have a balanced approach of LaserJet devices only (some centralized, some decentralized) for everyone to have access to a printer
D) to have a completely centralized set of printers in a print room for easy management and lower TCO

3. Why is it important to ask your customers about their future plans?

A) to see if they have plans to move offices or open new ones
B) to help them understand what is likely to happen and which solution is needed now and in the future
C) to break the ice during the conversation
D) to uncover future projects to be involved in and then capitalize on making as much money from the customer as you can

Solutions: