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HP HP2-I47 Exam Syllabus Topics:

SectionObjectives
HP Lifecycle Services Overview- HP Fix Services
- HP Optimize Services
- HP Renew Services
- HP Set Up Services
- HP Collaborate Services
- HP Protect Services
Sales Skills and Positioning- Demonstrating value to clients
- Positioning HP Lifecycle Services
- Building and presenting the business case
- Qualifying customer needs
Service Registration and Delivery- HP Channel Services Network (CSN) registration
- HP Care Pack attachment rules

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)

  • A. A current trend has shown that employees will stay with an environmentally responsible company long-term
  • B. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
  • C. Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
  • D. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

  • A. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
  • B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
  • C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
  • D. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)

  • A. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
  • B. All Partners can resell HP Lifecycle Services as transactional upfront payments
  • C. All Partners can sell HP Lifecycle Services contractually.
  • D. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
  • E. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

Explanation: Only visible for NewPassLeader members. You can sign-up / login (it's free).

Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

Reveal Solution  Discussion  0

Correct Answer:

1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support

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