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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a way to organize multiple price lists
C) a way to bundle two or more products together
D) a set of measurements in which a product is available

2. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a way to organize multiple price lists
C) a way to bundle two or more products together
D) a set of measurements in which a product is available

3. In Microsoft Dynamics CRM 2011, you associate several cases to an active contract.
You resolve an associated case that has only three contract line incidents.
You need to add contract line incidents to the case.
What should you do?

A) Add a new contract line that has more incidents.
B) Edit the contract line and increase the number of incidents.
C) Automatically increment incidents in contract lines by continuing to associate and resolve new cases with the contract.
D) Place the contract on hold, add a new contract line that has more incidents, and then release the hold on the contract.

4. A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)

A) Edit the service activity.
B) Edit the service selection rule.
C) Edit each user's work schedule.
D) Edit the facility's work schedule.

5. A customer calls in response to a phone call he received about a current campaign.
You need to ensure that the call is captured as a campaign response.
What are possible ways to achieve this goal?
(Choose all that apply.)

A) In the Phone Call activity for the referenced campaign, select Promote to Response.
B) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.
C) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
D) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.

Solutions: