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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 2: Functions and Roles | 10% | - Key Roles - IT Operations Management - Service Desk - Application Management - Technical Management |
| Topic 3: Key Principles and Models | 15% | - Service Portfolio - Deming Cycle - Governance Model - Process Model |
| Topic 4: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 5: Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Topic 6: ITIL Service Lifecycle | 20% | - Service Strategy - Continual Service Improvement - Service Transition - Service Operation - Service Design |
| Topic 7: Selected ITIL Processes | 25% | - Release and Deployment Management - Problem Management - Incident Management - Change Management - Service Asset and Configuration Management - Service Level Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Serviceabnahmekriterien werden verwendet, um?
A) Stellen Sie sicher, dass Service Key Performance Indicators (KPIs) gemeldet werden
B) Stellen Sie sicher, dass das Portfolio-Management eingerichtet ist
C) Stellen Sie die Bereitstellung und Unterstützung eines Service sicher
D) Stellen Sie die Entwurfsphase des Lebenszyklus sicher
2. Welche der folgenden Funktionen gehören zum Service Asset- und Konfigurationsmanagement?
1. Identifizierung von Configuration Items (CIs)
2.Aufzeichnen von Beziehungen zwischen CIs
3. Aufzeichnung und Steuerung von virtuellen Cis
4.Finanzierung des Kaufs von Software zur Unterstützung des Service-Assets und des Konfigurationsmanagements
A) Alle oben genannten
B) nur 1, 2 und 3
C) nur 3 und 4
D) nur 1, 2 und 4
3. Für welche der folgenden Aufgaben ist das Servicekatalog-Management NICHT zuständig?
A) Sicherstellen, dass alle betrieblichen Services im Servicekatalog erfasst sind
B) Sicherstellen, dass die Informationen im Servicekatalog mit den Informationen im Serviceportfolio übereinstimmen
C) Stellen Sie sicher, dass die Informationen im Servicekatalog korrekt sind
D) Sicherstellen, dass Service Level Agreements aktuell sind
4. Welcher der folgenden Bereiche kann durch Technologie während der Serviceübergangsphase des Lebenszyklus unterstützt werden?
1. Data Mining und Workflow-Tools
2. Mess- und Berichtssysteme
3. Release- und Bereitstellungstechnologie
4. Prozessgestaltung
A) Alle oben genannten
B) nur 1, 2 und 3
C) nur 1, 3 und 4
D) nur 2, 3 und 4
5. Welche der folgenden Faktoren treibt die Nachfrage nach Dienstleistungen an?
A) Infrastrukturtrends
B) Service Level Agreements (SLA)
C) Muster der Geschäftstätigkeit (PBA)
D) Kosten für die Bereitstellung von Support
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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