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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A) Nearshoring
B) Offshoring
C) Insourcing
D) Onshoring

2. Which is an example of a divisional organizational structure?

A) An organization which has a different business unit for each of its products
B) An organization which uses a grid of reporting relationships
C) An organization which does not have a layered management structure
D) An organization which has arranged its teams in a hierarchical authority structure

3. An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

A) Delegate to the vendor testing of the terminals and the card payment system
B) Include user experience and perception in the scope of testing and involve multiple teams
C) Focus testing solely on user experience and delegate it to operational teams
D) Limit testing to the pre-agreed technical criteria and use a dedicated team of testers

4. Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)

A) Start where you are
B) Keep it simple and practical
C) Think and work holisticallyright
D) Focus on value
E) Collaborate and promote visibilityright

5. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A) Nearshoring
B) Offshoring
C) Insourcing
D) Onshoring

Solutions: