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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solutions & Applications | 15% | - Supplies and service options - Document workflow and software solutions - Horizontal and vertical industry use cases |
| Topic 2: HP Imaging and Printing Portfolio | 30% | - Inkjet and LaserJet product families - MFP and digital sending solutions - Large format and production printing |
| Topic 3: Customer Needs & Sales Process | 25% | - Understanding customer business challenges - Matching solutions to customer requirements - Imaging and printing assessment methodology |
| Topic 4: Competitive Positioning | 10% | - Value proposition and ROI communication - HP differentiators vs competitors |
| Topic 5: Technology & Benefits | 20% | - Energy efficiency and environmental features - Printing technologies and specifications - Security and manageability features |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What does real-world performance depend on?
A) networking connectivity and Internet access
B) a printer processor and document finishing
C) a system that provides remote printer access and color usage restrictions
D) a system consisting of printer software, network bandwidth, a printer processor, and a printer engine
2. What is most important to remember about both transactional and consultative sales?
A) You should focus only on your margin.
B) You should focus primarily on volume of sales.
C) You should minimize time spent with customers.
D) You should focus on your customer's business problems.
3. What is the expected trend for pricing of imaging and printing devices in future years?
A) stabilizing
B) declining
C) staying tied to inflation rates
D) increasing
4. At what percentage does the use of color in printed communication increase readership?
A) 50%
B) 25%
C) 75%
D) 100%
5. Which print job is typical for a horizontal application?
A) letterheads
B) posters
C) 1:1 documents
D) health records
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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