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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

Question 1

The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads. What should the consultant recommend to resolve the issue?

A. Confirm the custom Lead Matching Rule is activated.
B. Confirm the standard Lead Matching Rule is deactivated.
C. Change the criteria for the standard Lead Matching Rule.

Question 2

A consultant received feedback that various sales teams are providing inconsistent updates to leadership about the progress of deals. What should the consultant recommend for aligning processes and providing more reliable information about the pipeline to leadership?

A. Customize Sales Path.
B. Create a Sales Engagement report.
C. Enable Sales Forecasting.

Question 3

Cloud Kicks (CK) has hired a consultant to help enhance its current Salesforce implementation.
What should the consultant do first to help CK meet its business requirements?

A. Define the solution.
B. Design the architecture.
C. Conduct discovery sessions.

Question 4

Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the Account record in real time. Which best practice should the consultant recommend?

A. Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.
B. Implement Salesforce Connect and an external object to get real-time product order information.Add the external object as a related list on the Account.
C. Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.

Question 5

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward. Which tool should a consultant recommend to meet the requirement?

A. Einstein Activity Capture
B. Enhanced Email
C. Salesforce Inbox

Solutions: